Freedom to focus Superpower your I.T.

Although strategy, planning and driving sales are the main focus of any MD, in truth you can be involved in all aspects of your organization. You need to be confident that the technology you use and the team supporting it allows you to do what you need to. You need your systems to work and should never feel there is a lack of communication from a provider, or that you're having many recurring issues, which just are not getting fixed.

Our Account Management Methodology has really helped the helmsmen of other companies who liked the idea of being assigned an engineer who is tasked to learn how their business runs and understand their requirements.

As their engineers are their account managers, they would no longer be faced with recurring problems due to the single point of responsibility. Added to the fact the help desk is comprised of very friendly people they end up having excellent feedback from their staff, who in turn are more productive.

They have all found that after the first couple of months with Northern Star, following a successful handover they will no longer have to deal with anything IT related, and can concentrate on growing their business. Even so they still, hear from Northern Star on a regular basis, as they are always on hand to provide advice and guidance on all their IT needs.